In section 24 g) of the Montréal Charter of Rights and Responsibilities, Ville de Montréal undertakes to:

“taking measures to reduce abusive irritants resulting from noise…”.

A citizen is complaining about excessive noise coming from a heat pump running all year round.

His complaint was initially handled by Arrondissement Le Plateau-Mont-Royal whose noise control team used to handle noise complaints for many of Montréal’s boroughs. This investigation confirms that the maximum noise levels are exceeded: a Notice is, therefore, issued to the business owning the heat pump, requesting that its remedies the situation.

In 2011, following administrative changes, Arrondissement Le Plateau-Mont-Royal no longer serves the other boroughs for noise complaint management. The citizen’s file is, therefore, transferred to his borough, Arrondissement de Rivière-des-Prairies–Pointe-aux-Trembles, which does not follow up.

The citizen addresses his complaint to the Ombudsman.

Following our intervention, the file is reopened. The neighbouring business is collaborating and work is done. The citizen confirms that the excessive noise problem is resolved.

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