Accessibility

Bilingual Service

The Ombudsman de Montréal offers complete services to citizens, in both English and French.

Multilingual Information

On our Web site home page, the nature of the Ombudsman de Montréal’s mandate is explained in the 14 most spoken languages in Montréal. Our poster, information pamphlet and bookmark also contain a short welcoming message in all of these languages.

People who request the Ombudsman de Montréal’s intervention remain responsible, however, for designating a representative who speaks either French or English, to act on their behalf, for the purpose of their file.

Braille, Font and Simplified Language

The business cards used by the Ombudsman de Montréal’s team are embossed in Braille. Our name and phone number are also written in Braille on our multilingual bookmark.

All of our correspondence, as well as the text on our Web site, is written in the VERDANA font, which is easier to read for people with limited eyesight.

Information on the Ombudsman de Montréal is available in Simplified Language, in Alternative Spelling and in audio form, in French only, via the Accès Simple icon found above or on Ville de Montréal’s Web site.