Complaint form

This form is also available on paper. The citizens can also submit their request through means of telephone, mail, fax or in person, at our offices: it is also preferrable to make an appointment, in order to ensure an investigator will be available to meet you.

If you do not receive any answer after a couple of days, please call us at 514 872-8999.

To download the Complaint form in PDF format, click here.

As a fundamental value and as provided by law, the Ombudsman de Montréal files and the information therein are confidential. Nonetheless, our handling of a complaint may require that we obtain or communicate some of your personal or confidential information. Our By-law also provides that, following an inquiry, a copy of our closing letter to the plaintiff must be forwarded to the relevant Director and to the City's General Manager; when possible, the complainant's personal information and data are omitted therein.

Be advised that by submitting a complaint to our office, you authorize the Ombudsman de Montréal team to obtain and use any relevant personal or confidential information and to communicate any such information which we feel is relevant for the handling of your complaint.


1. Complainant's Address and Other Information (Mandatory)
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2. Nature of the problem *
3. Borough or department concerned
4. File numbers(s) in the borough or department concerned (if applicable)
5. For what reason(s) do you believe you were not properly treated or your rights were denied. *
6. Please detail all steps taken in order to resolve this problem. *
7. List the name of all city representatives with whom you have dealt with regard to this situation (provide titles, phone numbers, and work addresses, if you know them). Also confirm if you contacted the mayor's office or your municipal councillor.
8. Provide a copy and list below all relevant correspondence and documents.

9. What solution or remedy are you seeking with your present complaint to the Ombudsman de Montréal. *
Confidential information requested for statistical purposes only (not mandatory)
Age group
Are you a member of one of the following groups?
Woman
Canadian Native ?
From which ethnic origin are you? ?

Are you a member of a visible minority? ?

Error - Mandatory fields were not filled correctly.

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Canadian Native

Relates to persons of Amerindian, Inuit or Métis origin from Canada only.

Ethnic origin

Relates to persons, other than Canadian Natives, whose country of origin or whose parents’ country of origin is not Canada. For example, persons descending or originally from Argentina, Greece, Italy, China, Korea, Turkey, Lebanon, etc.

visible minority:

Relates to persons, other than Canadian Natives, who are not of white race or colour. For example, coloured persons, persons from Asiatic origin, Arabic origin, etc.

Thank you