How to submit a complaint to the Ombudsman de Montréal?

Any means can be used to complain:

  • by email (
  • by mail (Ombudsman de Montréal, Les Cours Mont-Royal, 1550 rue Metcalfe, Suite 1150, Montréal, QC H3A 1X6)
  • by phone (514 872-8999)
  • by fax (514 872-2379)
  • in person, at our offices (it is strongly recommended to schedule an appointment)


To make sure that you provide all the relevant information, we invite you to complete the following Complaint formformat Word and format PDF. It can also be filled online. If you use the online form:

  • Please keep the page open on your screen after you have clicked on “Send”. If you do so, you will receive in your inbox, within minutes, a copy of the Complaint Form you have forwarded to us.
  • If you do not receive it, please contact us at 514 872-8999.
  • Moreover, an Acknowledgment of receipt is emailed to all plaintiffs, before the end of the following business day.






Personal and private information collected by the Ombudsman de Montréal will remain confidential, except as required in the course of its interventions and inquiries.

By submitting your complaint to our office, you authorize the Ombudsman de Montréal team to obtain, communicate and use any information related to you or to your file, including personal and confidential information.

1. Complainant's Address and Other Information (Mandatory)
* *

2. Nature of the problem *
3. Borough or department concerned
4. File numbers(s) in the borough or department concerned (if applicable)
5. For what reason(s) do you believe you were not properly treated or your rights were denied. *
6. Please detail all steps taken in order to resolve this problem. *
7. List the name of all city representatives with whom you have dealt with regard to this situation (provide titles, phone numbers, and work addresses, if you know them). Also confirm if you contacted the mayor's office or your municipal councillor.
8. Provide a copy and list below all relevant correspondence and documents.

9. What solution or remedy are you seeking with your present complaint to the Ombudsman de Montréal. *
Confidential information requested for statistical purposes only (not mandatory)
Age group
Are you a member of one of the following groups?
Canadian Native ?
From which ethnic origin are you? ?

Are you a member of a visible minority? ?

Error - Mandatory fields were not filled correctly.


Canadian Native

Relates to persons of Amerindian, Inuit or Métis origin from Canada only.

Ethnic origin

Relates to persons, other than Canadian Natives, whose country of origin or whose parents’ country of origin is not Canada. For example, persons descending or originally from Argentina, Greece, Italy, China, Korea, Turkey, Lebanon, etc.

visible minority:

Relates to persons, other than Canadian Natives, who are not of white race or colour. For example, coloured persons, persons from Asiatic origin, Arabic origin, etc.

Thank you