Citizens can consult this section in order to get a better grasp of who we are as well as a greater understanding of certain principles that are applicable to their relationships with the municipal administration. This simplified information, however, should not be considered a legal opinion.

The Ombudsman de Montréal (hereafter OdM)

Q. Who appoints the Ombudsman?

Q. What are the appointment criteria?

Q. Whom does the Ombudsman report to?

Q. What are the topics over which the OdM may or may not intervene?

Q. What is the OdM enabling legislation?

Q. Who can submit a complaint to the OdM?

Q. Will my personal information and the other information I provide to the OdM remain confidential?

Q. What are the powers of the OdM over the central departments, the boroughs, the para-municipal agencies and the City-controlled corporations?

Q. What are the powers of the OdM with respect to the City’s elected officials?

Frequently Asked Questions to the OdM regarding various municipal issues

Notice: The following information is not a legal opinion. In case of conflict, the provisions of the applicable laws or policies shall prevail.

Q. What is a public consultation?

Q. What is the role of the Office de consultation publique de Montréal?

Q. What is the role of the OdM with regard to public consultations?

Q. Several months ago, I submitted a request for low rent housing to the Office municipal d’habitation de Montréal: why does it take so long?

Q. What is the role of an Urban Planning Advisory Committee?

Q. What should I do if I have suffered damages which I consider Ville de Montréal responsible for?

Q. What are the responsibilities of Ville de Montréal with respect to noise problems?

Q. Must I always get a permit from my borough before making renovations, demolishing a building or building a new construction?

Q. I have been evicted from my apartment and my personal belongings and furniture have been impounded: can the OdM help?

Q. Does Ville de Montréal provide Reasonable Accommodations?