A citizen was unsatisfied with the way Arrondissement Le Plateau-Mont-Royal had handled many of the complaints she and her neighbours had submitted in 2011 and 2012, regarding vibrations in their houses, when vehicles were circulating. These vibrations had gradually increased to the point of becoming a real nuisance for the residents who also feared for the integrity of their properties.
The citizen was complaining of the absence of response and follow-up from the Borough, despite her numerous requests made to Réseau Accès Montréal.
Our investigation confirmed that many requests had, indeed, been filed regarding this problem, in 2011 and 2012, but had not been dealt with adequately.
The Borough reacted by improving its database and its communication procedures. It also requested that its employees better document their interventions. The Borough quickly noticed the positive impact of these changes on the handling of requests. As for the citizen, she was satisfied with the results.
