After receiving a statement of offence which he believed had been issued by mistake, a citizen of Arrondissement Le Plateau-Mont-Royal called Réseau Accès Montréal to obtain information on parking signs on a street. Although he called many times, the citizen waited three (3) months before a Borough employee called him back.
We suggested the Borough to implement better practices that would ensure that citizens calling to obtain information are called back within a reasonable time.
