The Division des études techniques of Arrondissement Le Plateau-Mont-Royal was functionning on a basis of a 160-day delay to handle a citizen’s request or to return his/her phone call.  Such a long call back delay seemed unacceptable to our office.  A new procedure was implemented following our Recommendation.  The Division must henceforth call back citizens in a maximum delay of 15 days.  In light of the significant number of requests handled by this Division, a shorter delay did not seem realistic.


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