The Division des études techniques of Arrondissement Le Plateau-Mont-Royal was functionning on a basis of a 160-day delay to handle a citizen’s request or to return his/her phone call. Such a long call back delay seemed unacceptable to our office. A new procedure was implemented following our Recommendation. The Division must henceforth call back citizens in a maximum delay of 15 days. In light of the significant number of requests handled by this Division, a shorter delay did not seem realistic.
