A citizen of Arrondissement de Côte-des-Neiges – Notre-Dame-de-Grâce is complaining of the very long delays he is facing and of the incomplete answers he obtained, following his request for the construction of a driveway entrance.  Our investigation revealed that two divisions of the Borough shared the responsibility of handling this type of requests and that the tasks of each were not clearly defined.  In the present case, each division believed that the other was handling the request.  Following our intervention, the divisions agreed to a more coherent procedure and clearly defined their respective responsibilities for the treatment of these types of files.

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