One of our investigations revealed gaps in the broadcast and availability of information regarding the respective responsibilities of citizens and the City, with regard to the maintenance of aqueduct and sewer pipes, in Arrondissement de Côte-des-Neiges – Notre-Dame-de-Grâce. To relieve these lapses, the Borough decides to prepare an information pamphlet on the subject, for citizens. Our office agrees with the approach and follows the evolution of the project. Since then, every time an employee of the Borough goes to a citizen’s residence for an aqueduct or sewer problem, this pamphlet is given to the concerned citizen.
