{"id":6409,"date":"2019-06-18T14:49:21","date_gmt":"2019-06-18T18:49:21","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=6409"},"modified":"2019-06-18T14:49:21","modified_gmt":"2019-06-18T18:49:21","slug":"own-motion-follow-up-fire-reports-2018","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/miscellaneous\/own-motion-follow-up-fire-reports-2018","title":{"rendered":"Own Motion Follow-up – Fire Reports (2018)"},"content":{"rendered":"

Service de s\u00e9curit\u00e9 incendie de Montr\u00e9al<\/em> (SIM) <\/strong><\/p>\n

A Rapport g\u00e9n\u00e9ral d\u2019intervention <\/em>(RGI) is required by insurers to compensate disaster victims. A 2015 OdM<\/strong> inquiry had shown that delays in sending the RGIs were occasionally problematic. The SIM Directors had then taken corrective actions and committed to keep statistics. The OdM<\/strong> wants to ensure that the measures implemented are efficient: we initiate a follow-up in September 2017.<\/p>\n

The SIM does not have precise statistical data on the transmission delays of RGIs. However, it estimates that 85% of RGIs are drafted quickly and sent to citizens within 30 days; 15% of files, nevertheless, would be problematic. These long transmission delays would be due mainly to the fact that several management positions are vacant.<\/p>\n

After our intervention, the SIM implements the following measures:<\/p>\n

\u2666\u00a0 Quarterly reminders to stakeholders of the importance of producing and transmitting RGIs within 30 days.<\/p>\n

\u2666\u00a0 Addition of a performance evaluation criterion related to the transmission delays of RGIs in the Performance Assessment <\/em>of Managers.<\/p>\n

\u2666\u00a0 Follow-ups on RGI delays during the statutory meetings between the Director of Operations and fire station Officers.<\/p>\n

\u2666\u00a0 In cooperation with the Service des relations de travail<\/em>, drafting an administrative letter for \u201cproblem\u201d officers reiterating that they are bound to comply with the RGI directive, subject to sanction.<\/p>\n

\u2666\u00a0 Creation of a new computerized control tool (Tableau de bord op\u00e9rationnel<\/em>) making it possible, among other things, to compile precise data on the transmission delays of RGIs.<\/p>\n

The efforts expended to improve transmission delays of RGIs produce conclusive results. As of August 23, 2018, 4.8% of RGIs are not sent within 30 days: that is three times less than the 15% estimated at the start of the inquiry.<\/p>\n","protected":false},"excerpt":{"rendered":"

Service de s\u00e9curit\u00e9 incendie de Montr\u00e9al (SIM) A Rapport g\u00e9n\u00e9ral d\u2019intervention (RGI) is required by insurers to compensate disaster victims. A 2015 OdM inquiry had shown that delays in sending the RGIs were occasionally problematic. The SIM Directors had then … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":322,"menu_order":41,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6409","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOwn Motion Follow-up - Fire Reports (2018) - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/miscellaneous\/own-motion-follow-up-fire-reports-2018\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Own Motion Follow-up - Fire Reports (2018) - OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"Service de s\u00e9curit\u00e9 incendie de Montr\u00e9al (SIM) A Rapport g\u00e9n\u00e9ral d\u2019intervention (RGI) is required by insurers to compensate disaster victims. 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