{"id":5227,"date":"2017-06-14T09:24:02","date_gmt":"2017-06-14T13:24:02","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=5227"},"modified":"2017-06-14T09:24:02","modified_gmt":"2017-06-14T13:24:02","slug":"taxi-permit-renewal-improved-communication-of-information-to-drivers-2016","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/miscellaneous\/taxi-permit-renewal-improved-communication-of-information-to-drivers-2016","title":{"rendered":"Taxi permit \u2013 Renewal \u2013 Improved communication of information to drivers (2016)"},"content":{"rendered":"<p><strong>Bureau <\/strong><strong>du taxi de Montr\u00e9al (BTM)<\/strong><\/p>\n<p>The plaintiff\u2019s taxi permit has not been renewed because she had not duly provided the <em>S\u00fbret\u00e9 du Qu\u00e9bec\u2019s Certificat de recherche d\u2019ant\u00e9c\u00e9dents judiciaires n\u00e9gative<\/em>, on a\u00a0timely basis. The citizen complains about the Bureau\u2019s inflexible conditions regarding the management of permit renewals.<\/p>\n<p>Although we are sensitive to the citizen\u2019s arguments, we feel that the BTM\u2019s approach is not unreasonable: the regulation is clear and the mandatory deadline had not been met. In addition, the citizen was slow in taking steps to obtain this certificate.<\/p>\n<p>The BTM nevertheless understands the importance of better informing its members on the fact that they must expect long lead times in order to obtain the <em>Certificat de recherche d\u2019ant\u00e9c\u00e9dents judiciaires n\u00e9gative<\/em>. This\u00a0information has been included in the Renewal Notice (<em>Avis de renouvellement<\/em>) that they receive.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bureau du taxi de Montr\u00e9al (BTM) The plaintiff\u2019s taxi permit has not been renewed because she had not duly provided the S\u00fbret\u00e9 du Qu\u00e9bec\u2019s Certificat de recherche d\u2019ant\u00e9c\u00e9dents judiciaires n\u00e9gative, on a\u00a0timely basis. The citizen complains about the Bureau\u2019s inflexible &hellip; <a href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/miscellaneous\/taxi-permit-renewal-improved-communication-of-information-to-drivers-2016\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":322,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5227","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Taxi permit \u2013 Renewal \u2013 Improved communication of information to drivers (2016) - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/miscellaneous\/taxi-permit-renewal-improved-communication-of-information-to-drivers-2016\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Taxi permit \u2013 Renewal \u2013 Improved communication of information to drivers (2016) - OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"Bureau du taxi de Montr\u00e9al (BTM) The plaintiff\u2019s taxi permit has not been renewed because she had not duly provided the S\u00fbret\u00e9 du Qu\u00e9bec\u2019s Certificat de recherche d\u2019ant\u00e9c\u00e9dents judiciaires n\u00e9gative, on a\u00a0timely basis. 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