{"id":5171,"date":"2017-06-14T09:30:23","date_gmt":"2017-06-14T13:30:23","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=5171"},"modified":"2017-06-14T09:30:23","modified_gmt":"2017-06-14T13:30:23","slug":"lostrecovered-vehicle-police-investigation-over-several-days-who-must-pay-the-1350-storage-costs-2016","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/car-pounds-and-towing\/lostrecovered-vehicle-police-investigation-over-several-days-who-must-pay-the-1350-storage-costs-2016","title":{"rendered":"Lost\/recovered vehicle \u2013 Police investigation over several days \u2013 Who must pay the $1,350 storage costs? (2016)"},"content":{"rendered":"<p><strong>Service <\/strong><strong>de police de la Ville de Montr\u00e9al (SPVM)<\/strong><\/p>\n<p>The SPVM recovers a vehicle that had been stolen. It has it towed and stored for the purposes of its police investigation which lasts 39 days.<\/p>\n<p>Afterwards, the SPVM notifies the owner that in order to recover her vehicle, she has to pay the storage costs covering the duration of the police investigation, and then claim a refund with the <em>Bureau des r\u00e9clamations<\/em>. These costs amount to $1,350. The citizen turns to our office.<\/p>\n<p>Yet, in 2008, following a similar intervention from our office, the SPVM had issued an instruction confirming that the innocent victim of a car theft does not have to personally pay for storage expenses incurred due to a police investigation. Current SPVM management was seemingly not aware of this policy.<\/p>\n<p>After some research, the SPVM tracks down the document stating this policy. The citizen recovers her vehicle without having to pay the amount of <strong>$1,350<\/strong>.<\/p>\n<p>The SPVM issues a reminder of this policy to all impacted stakeholders in order to prevent the recurrence of a similar situation. Management further assures us that this rule\u00a0will be clearly laid out in the local procedures which are currently being revised.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service de police de la Ville de Montr\u00e9al (SPVM) The SPVM recovers a vehicle that had been stolen. It has it towed and stored for the purposes of its police investigation which lasts 39 days. Afterwards, the SPVM notifies the &hellip; <a href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-cases-handled\/car-pounds-and-towing\/lostrecovered-vehicle-police-investigation-over-several-days-who-must-pay-the-1350-storage-costs-2016\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":330,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5171","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lost\/recovered vehicle \u2013 Police investigation over several days \u2013 Who must pay the $1,350 storage costs? 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