{"id":4153,"date":"2015-06-22T09:42:05","date_gmt":"2015-06-22T13:42:05","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=4153"},"modified":"2015-06-22T09:42:05","modified_gmt":"2015-06-22T13:42:05","slug":"new-policy-15-day-call-back-delay-2014","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/new-policy-15-day-call-back-delay-2014","title":{"rendered":"New policy &#8211; 15-day call back delay (2014)"},"content":{"rendered":"<p>The <em>Division des \u00e9tudes techniques<\/em>\u00a0of Arrondissement Le Plateau-Mont-Royal was functionning on a basis of a 160-day delay to handle a citizen\u2019s request or to return his\/her phone call.\u00a0 Such a long call back delay seemed unacceptable to our office.\u00a0 A new procedure was implemented following our <strong>Recommendation.\u00a0 <\/strong>The Division must henceforth call back citizens in a maximum delay of 15 days.\u00a0 In light of the significant number of requests handled by this Division, a shorter delay did not seem realistic.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Division des \u00e9tudes techniques\u00a0of Arrondissement Le Plateau-Mont-Royal was functionning on a basis of a 160-day delay to handle a citizen\u2019s request or to return his\/her phone call.\u00a0 Such a long call back delay seemed unacceptable to our office.\u00a0 A &hellip; 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