{"id":4135,"date":"2015-06-22T09:17:17","date_gmt":"2015-06-22T13:17:17","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=4135"},"modified":"2015-06-22T09:17:17","modified_gmt":"2015-06-22T13:17:17","slug":"conflict-of-jurisdiction-between-two-divisions-long-delays-in-processing-a-citizens-request-2014","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/conflict-of-jurisdiction-between-two-divisions-long-delays-in-processing-a-citizens-request-2014","title":{"rendered":"Conflict of jurisdiction between two divisions – Long delays in processing a citizen’s request (2014)"},"content":{"rendered":"

A citizen of Arrondissement de C\u00f4te-des-Neiges – Notre-Dame-de-Gr\u00e2ce is complaining of the very long delays he is facing and of the incomplete answers he obtained, following his request for the construction of a driveway entrance.\u00a0 Our investigation revealed that two divisions of the Borough shared the responsibility of handling this type of requests and that the tasks of each were not clearly defined.\u00a0 In the present case, each division believed that the other was handling the request.\u00a0 Following our intervention, the divisions agreed to a more coherent procedure and clearly defined their respective responsibilities for the treatment of these types of files.<\/p>\n","protected":false},"excerpt":{"rendered":"

A citizen of Arrondissement de C\u00f4te-des-Neiges – Notre-Dame-de-Gr\u00e2ce is complaining of the very long delays he is facing and of the incomplete answers he obtained, following his request for the construction of a driveway entrance.\u00a0 Our investigation revealed that two … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":3798,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4135","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nConflict of jurisdiction between two divisions - Long delays in processing a citizen's request (2014) - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/conflict-of-jurisdiction-between-two-divisions-long-delays-in-processing-a-citizens-request-2014\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conflict of jurisdiction between two divisions - 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