{"id":3807,"date":"2014-05-27T15:25:27","date_gmt":"2014-05-27T19:25:27","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=3807"},"modified":"2014-05-27T15:25:27","modified_gmt":"2014-05-27T19:25:27","slug":"returning-calls-within-a-reasonable-time-2013","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013","title":{"rendered":"Returning calls within a reasonable time (2013)"},"content":{"rendered":"

After receiving a statement of offence which he believed had been issued by mistake, a citizen of Arrondissement Le Plateau-Mont-Royal called R\u00e9seau Acc\u00e8s Montr\u00e9al to obtain information on parking signs on a street. Although he called many times, the citizen waited three (3) months before a Borough employee called him back.<\/p>\n

We suggested the Borough to implement better practices that would ensure that citizens calling to obtain information are called back within a reasonable time.<\/p>\n","protected":false},"excerpt":{"rendered":"

After receiving a statement of offence which he believed had been issued by mistake, a citizen of Arrondissement Le Plateau-Mont-Royal called R\u00e9seau Acc\u00e8s Montr\u00e9al to obtain information on parking signs on a street. Although he called many times, the citizen … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":3798,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3807","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReturning calls within a reasonable time (2013) - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returning calls within a reasonable time (2013) - OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"After receiving a statement of offence which he believed had been issued by mistake, a citizen of Arrondissement Le Plateau-Mont-Royal called R\u00e9seau Acc\u00e8s Montr\u00e9al to obtain information on parking signs on a street. Although he called many times, the citizen … Continue reading →\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013\" \/>\n<meta property=\"og:site_name\" content=\"OMBUDSMAN de Montr\u00e9al\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013\",\"url\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013\",\"name\":\"Returning calls within a reasonable time (2013) - OMBUDSMAN de Montr\u00e9al\",\"isPartOf\":{\"@id\":\"https:\/\/ombudsmandemontreal.com\/#website\"},\"datePublished\":\"2014-05-27T19:25:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ombudsmandemontreal.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cases handled\",\"item\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Examples of Charter files\",\"item\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Quality of services\",\"item\":\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Returning calls within a reasonable time (2013)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ombudsmandemontreal.com\/#website\",\"url\":\"https:\/\/ombudsmandemontreal.com\/\",\"name\":\"OMBUDSMAN de Montr\u00e9al\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ombudsmandemontreal.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returning calls within a reasonable time (2013) - OMBUDSMAN de Montr\u00e9al","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/returning-calls-within-a-reasonable-time-2013","og_locale":"en_US","og_type":"article","og_title":"Returning calls within a reasonable time (2013) - OMBUDSMAN de Montr\u00e9al","og_description":"After receiving a statement of offence which he believed had been issued by mistake, a citizen of Arrondissement Le Plateau-Mont-Royal called R\u00e9seau Acc\u00e8s Montr\u00e9al to obtain information on parking signs on a street. 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