{"id":3802,"date":"2014-05-27T15:23:33","date_gmt":"2014-05-27T19:23:33","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=3802"},"modified":"2014-05-27T15:23:50","modified_gmt":"2014-05-27T19:23:50","slug":"cutting-down-a-public-tree-information-and-billing-2013","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/cutting-down-a-public-tree-information-and-billing-2013","title":{"rendered":"Cutting down a public tree: information and billing (2013)"},"content":{"rendered":"<p>Arrondissement Le Sud-Ouest was open to the idea of improving its administrative procedures regarding the management of citizens\u2019 requests to cut down a public tree.<\/p>\n<p>A citizen had complained that the Borough had sent her the bill relating to such a situation sixteen (16) months after the tree had been cut down at the request of her contractor who had to replace a water pipe. The citizen also opposed the fact that she had not been informed in advance of the related costs.<\/p>\n<p>The Borough is currently assessing how to better inform citizens and improve its billing practices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Arrondissement Le Sud-Ouest was open to the idea of improving its administrative procedures regarding the management of citizens\u2019 requests to cut down a public tree. A citizen had complained that the Borough had sent her the bill relating to such &hellip; <a href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/cutting-down-a-public-tree-information-and-billing-2013\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":3798,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3802","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cutting down a public tree: information and billing (2013) - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/cutting-down-a-public-tree-information-and-billing-2013\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cutting down a public tree: information and billing (2013) - OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"Arrondissement Le Sud-Ouest was open to the idea of improving its administrative procedures regarding the management of citizens\u2019 requests to cut down a public tree. A citizen had complained that the Borough had sent her the bill relating to such &hellip; Continue reading &rarr;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/cutting-down-a-public-tree-information-and-billing-2013\" \/>\n<meta property=\"og:site_name\" content=\"OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"article:modified_time\" content=\"2014-05-27T19:23:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\\\/quality-of-services\\\/cutting-down-a-public-tree-information-and-billing-2013\",\"url\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\\\/quality-of-services\\\/cutting-down-a-public-tree-information-and-billing-2013\",\"name\":\"Cutting down a public tree: information and billing (2013) - OMBUDSMAN de Montr\u00e9al\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/#website\"},\"datePublished\":\"2014-05-27T19:23:33+00:00\",\"dateModified\":\"2014-05-27T19:23:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\\\/quality-of-services\\\/cutting-down-a-public-tree-information-and-billing-2013#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\\\/quality-of-services\\\/cutting-down-a-public-tree-information-and-billing-2013\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\\\/quality-of-services\\\/cutting-down-a-public-tree-information-and-billing-2013#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cases handled\",\"item\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Examples of Charter files\",\"item\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Quality of services\",\"item\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/en\\\/cases-handled\\\/examples-of-charter-files\\\/quality-of-services\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Cutting down a public tree: information and billing (2013)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/#website\",\"url\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/\",\"name\":\"OMBUDSMAN de Montr\u00e9al\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ombudsmandemontreal.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cutting down a public tree: information and billing (2013) - OMBUDSMAN de Montr\u00e9al","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/quality-of-services\/cutting-down-a-public-tree-information-and-billing-2013","og_locale":"en_US","og_type":"article","og_title":"Cutting down a public tree: information and billing (2013) - OMBUDSMAN de Montr\u00e9al","og_description":"Arrondissement Le Sud-Ouest was open to the idea of improving its administrative procedures regarding the management of citizens\u2019 requests to cut down a public tree. 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