{"id":353,"date":"2011-05-11T17:22:44","date_gmt":"2011-05-11T21:22:44","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=353"},"modified":"2013-04-30T14:52:28","modified_gmt":"2013-04-30T18:52:28","slug":"approach-and-impact","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/our-services\/approach-and-impact","title":{"rendered":"Approach and impact"},"content":{"rendered":"<div id=\"content\" role=\"main\">\n<h2>Approach and impact<\/h2>\n<p>The <span class=\"caps-bold\">Ombudsman de Montr\u00e9al<\/span>\u2019s team is empathic, open and often innovative. Citizens who seek the <span class=\"caps-bold\">Ombudsman de Montr\u00e9al<\/span>\u2019s assistance are listened to attentively and their arguments are considered in a serious and impartial manner. When the team handles a file, it always acts without bias.<\/p>\n<p>The <span class=\"caps-bold\">Ombudsman de Montr\u00e9al<\/span> promotes basic values such as MUTUAL RESPECT, JUSTICE and EQUITY: her approach is based on communication, conciliation and mediation. She seeks out solutions that are just and viable.<\/p>\n<p>If after serious analysis, the <span class=\"caps-bold\">Ombudsman de Montr\u00e9al<\/span> concludes that a situation does not require her intervention, she will take the time to provide proper explanations to the concerned citizen so that he or she understands the grounds of this conclusion.<\/p>\n<p>The positive effects of the <span class=\"caps-bold\">Ombudsman de Montr\u00e9al<\/span>\u2019s interventions are worth mentioning. The corrective measures implemented following our investigations often lead to the correction of systemic problems and, therefore, prevent other citizens from facing similar difficulties.<\/p>\n<p>Citizens can easily request the intervention of the Ombudsman: the procedures in place are simple and the file processing times are significantly shorter than the delays encountered during legal proceedings.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Approach and impact The Ombudsman de Montr\u00e9al\u2019s team is empathic, open and often innovative. Citizens who seek the Ombudsman de Montr\u00e9al\u2019s assistance are listened to attentively and their arguments are considered in a serious and impartial manner. When the team &hellip; <a href=\"https:\/\/ombudsmandemontreal.com\/en\/our-services\/approach-and-impact\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":18,"featured_media":0,"parent":351,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tmpl_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-353","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Approach and impact - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/our-services\/approach-and-impact\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Approach and impact - OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"Approach and impact The Ombudsman de Montr\u00e9al\u2019s team is empathic, open and often innovative. Citizens who seek the Ombudsman de Montr\u00e9al\u2019s assistance are listened to attentively and their arguments are considered in a serious and impartial manner. 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Citizens who seek the Ombudsman de Montr\u00e9al\u2019s assistance are listened to attentively and their arguments are considered in a serious and impartial manner. 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