{"id":1786,"date":"2012-05-24T14:13:07","date_gmt":"2012-05-24T18:13:07","guid":{"rendered":"https:\/\/ombudsmandemontreal.com\/?page_id=1786"},"modified":"2012-05-24T14:13:07","modified_gmt":"2012-05-24T18:13:07","slug":"noise-nuisance-transfer-of-file-no-follow-up-2011","status":"publish","type":"page","link":"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/noise-and-nuisances\/noise-nuisance-transfer-of-file-no-follow-up-2011","title":{"rendered":"Noise nuisance &#8211; Transfer of file: no follow-up (2011)"},"content":{"rendered":"<p>In section 24 g) of the <span style=\"text-decoration: underline;\"><em>Montr\u00e9al Charter of Rights and Responsibilities<\/em><\/span>, Ville de Montr\u00e9al undertakes to:<\/p>\n<p style=\"text-align: center;\"><em>\u201ctaking measures to reduce abusive irritants resulting from noise\u2026\u201d.<\/em><\/p>\n<p>A citizen is complaining about excessive noise coming from a heat pump running all year round.<\/p>\n<p>His complaint was initially handled by Arrondissement Le Plateau-Mont-Royal whose noise control team used to handle noise complaints for many of Montr\u00e9al\u2019s boroughs. This investigation confirms that the maximum noise levels are exceeded: a <em>Notice<\/em> is, therefore, issued to the business owning the heat pump, requesting that its remedies the situation.<\/p>\n<p>In 2011, following administrative changes, Arrondissement Le Plateau-Mont-Royal no longer serves the other boroughs for noise complaint management. The citizen\u2019s file is, therefore, transferred to his borough, Arrondissement de Rivi\u00e8re-des-Prairies\u2013Pointe-aux-Trembles, which does not follow up.<\/p>\n<p>The citizen addresses his complaint to the Ombudsman.<\/p>\n<p>Following our intervention, the file is reopened. The neighbouring business is collaborating and work is done. The citizen confirms that the excessive noise problem is resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In section 24 g) of the Montr\u00e9al Charter of Rights and Responsibilities, Ville de Montr\u00e9al undertakes to: \u201ctaking measures to reduce abusive irritants resulting from noise\u2026\u201d. A citizen is complaining about excessive noise coming from a heat pump running all &hellip; <a href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/noise-and-nuisances\/noise-nuisance-transfer-of-file-no-follow-up-2011\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":18,"featured_media":0,"parent":343,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1786","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Noise nuisance - Transfer of file: no follow-up (2011)  - OMBUDSMAN de Montr\u00e9al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudsmandemontreal.com\/en\/cases-handled\/examples-of-charter-files\/noise-and-nuisances\/noise-nuisance-transfer-of-file-no-follow-up-2011\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Noise nuisance - Transfer of file: no follow-up (2011)  - OMBUDSMAN de Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"In section 24 g) of the Montr\u00e9al Charter of Rights and Responsibilities, Ville de Montr\u00e9al undertakes to: \u201ctaking measures to reduce abusive irritants resulting from noise\u2026\u201d. 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